Support & data requests

Lantern Rovers support and data requests Updated 26 October 2026 Public brand: Oreniq Games Legal operator and privacy contact: Anthony Holland - Individual developer in Utah, United States Oreniqgames@gmail.com ABOUT THIS RELEASE Lantern Rovers needs no game account, connected feedback login or attendance-sharing permission. A limited Google Play age and parental-approval check remains. Optional rewarded ads may be available; purchases are not offered. Ordinary play never requires watching an ad. The intended audience remains ages 13 and older. Optional ads are limited to eligible players aged 15 and older. PARENTS AND TEENAGE PLAYERS Children should ask a parent or guardian to contact support. Please avoid sending a child's name, birth date, contact details, photos or other unnecessary personal information. A parent or appropriate representative can contact the privacy address about access, correction or deletion; we check authority proportionately and consider the child's rights. Do not send identity documents as a routine support step. This release has no parent-consent route for ads below age 15. Younger teenagers can play under the ordinary game access rules without contacting ad services or receiving an extra ad bonus. Google Play parental restrictions still apply. BUG REPORTS If you are testing through Testers14, use its feedback channel. You can also email us. Describe what happened, what you expected and, if you choose, the version shown in Settings and your phone model. Screenshots are optional; remove personal information before sending. The game does not automatically attach these details. Never send passwords, signing keys, payment details, identity documents or sensitive personal information. EXISTING TESTER ACCOUNTS AND DATA This update does not erase former tester accounts or server records. For access, correction, export, activity-only deletion or full account deletion, use the separate legacy hub: https://chaos-among-us.github.io/oreniq-games-site/lantern-rovers/testers/ Alternatively, email Oreniqgames@gmail.com with the subject 'Lantern Rovers data request', from the account email if possible. State whether you want activity records removed or the entire account deleted. Do not send identity documents. The legacy hub is not required to play this version; the separate Google Play access check may apply. Full account deletion covers tester messages, daily summaries, profile and Firebase sign-in account. If interrupted, the hub reports pending work and lets you resume; the disappearance of a profile alone does not prove completion. Turning sharing off does not delete earlier summaries. Earlier connected copies on other devices learn account changes only after successful sync and may have older withdrawal behavior. Existing retention commitments and provider backup limits remain described at: https://chaos-among-us.github.io/oreniq-games-site/lantern-rovers/legacy-connected.html GOOGLE PLAY ACCESS HELP If the game shows an access check, use Check again when available and follow Google Play's account verification or parental-approval steps. NOT_SHARED can permit ordinary gameplay without establishing adulthood, but does not override a known restriction. A fresh error with no valid previous permission blocks access; an unchanged valid prior permission may allow offline play after an error. Permitted local decisions expire after at most 12 calendar months. There is no automatic daily Store query or attendance upload. A retry cannot promise approval. For help, describe the safe on-screen error and game version if you choose. Do not send birth dates, identity documents, selfies or raw age responses. Clearing storage can erase progress and local decisions, but does not change Google Play's age or parental information. AD AND REWARD HELP Before choosing Watch ad, read the offered bundle and optional data-use notice. Settings lets you turn ads off or withdraw your local choice. Age selection and fresh privacy checks govern availability; local self-report is not verified identity. Choosing Under 15 or Prefer not to say keeps ad services off. An unavailable or failed ad does not remove ordinary expedition rewards. If a confirmed extra reward appears missing, keep the app installed and reopen it so a saved pending reward can recover. Do not clear storage or watch/click ads repeatedly to investigate. A provider callback that never arrived or all lost local reward records cannot be guaranteed recoverable. Email the safe on-screen message and game version if you choose; never send ad identifiers, passwords or payment details. Where available, use Ad privacy choices in Settings or Privacy & terms to revisit Google's privacy form. Purchases, subscriptions and cash-out are not part of this release. LOCAL SAVES Keep the app installed and update through Google Play to preserve ordinary progress. Do not clear storage as a routine fix. Android Settings > Apps > Lantern Rovers > Storage > Clear data can permanently remove progress and other private local files. Uninstalling removes app-local data but does not erase cloud accounts, emails, independent exports or device backups. Account deletion does not delete the separate offline save. TESTING REPORTS Testers14 advertises daily activity reporting and feedback. Those reports come from its service; this version contains no provider attendance tracker. A missing or present dashboard entry does not independently prove how long someone played or their Google Play eligibility. Report honest failures and confusing gameplay as well as successes.